Security for Members

By: Admin

Moray Firth Credit Union will never ask you to share your personal information by email or text messaging.  Please do not respond to any communication that asks for information such as your account number, password, or any other personal identification information.  Please report any suspicious activity or emails to or call us on 01309 676735.

To help protect yourself online please

  • Never share your passwords or login information with anyone who is not on your account
  • Create complex passwords using letters, numbers, symbols, and upper and lower case
  • Do not use passwords that include your name, children’s names, mother’s name or their dates of birth
  • When selecting security questions, make sure the answers are not publicly available on sites such as Facebook.
  • Never give out your member number, passwords, NI number or date of birth
  • Don’t use public computers to access online banking
  • Be sure to run full virus scans on your devices regularly; quick scans don’t always catch all
  • Look for https in the URL when paying online or giving any personal information
  • Don’t give out your information to websites that are not encrypted or secure
  • Check account activity frequently and notify the credit union of any unauthorised transactions
  • Review your account statements promptly for accuracy
  • Receive your statements electronically rather than by hard copy

To help protect your devices please

  • Install the latest antivirus software on your computer
  • Use firewall protection on your computers and mobile devices
  • Download the latest Windows (or other operating system) updates
  • Be aware of the latest fraud tactics, such as phishing and vishing
  • Use secure mailboxes to send and receive emails.  Download signed applications only from a trusted source
  • For mobile banking platforms using the Android operating system, do not enable Android’s “install from known sources” feature
  • Password protect your mobile phone
  • Keep your mobile phone with you or secure the device when not in use
  • Notify your phone carrier immediately if your mobile phone is lost or stolen so that it can be deactivated
  • Adopt safeguards such as not opening attachments or clicking on links contained in email from unfamiliar sources

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