Important changes to Post Office card accounts

By: Admin

The contract the Post Office has with Department for Work and Pensions (DWP) for Post Office card account will cease in November 2022. For HMRC customers there will be no further tax credits or child benefit payments made into Post Office card account after 5 April 2022.

When will the change be happening?

All Post Office customers receiving payments will have been written to already. If you have not responded, DWP will write to you again before summer 2022. By that time, you need to have chosen how you would like to receive your payments from DWP and made arrangements for this.

If you are receiving payments from HMRC such as tax credits or child benefit, you will need to provide HMRC with alternative bank account details by 5 April 2022 to continue receiving your payments.

How can Moray Firth Credit Union Help you?

You will have three options to receive pensions and benefits payments in the future:

  1.  Use an existing account you have with a bank, building society or credit union
  2. Open an account with a bank, building society or credit union
  3. Payment Exceptions Service (does not apply to payments received from HMRC)

We can help you open an account with us. Its simple and easy and can even be done online. If you are struggling with some of the ID requirements please pop into our office and speak to our friendly team on how we assist you in opening an account

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